Welcome to New Footwear Store’s FAQ section! We’re here to make your shopping experience as smooth and stylish as our footwear collections. Below you’ll find answers to common questions about our products, shipping, returns, and more.

Product Information

What types of products do you offer?
We specialize in trend-forward footwear and fashion accessories. Our collections include sneakers, boots, sandals, and statement accessories perfect for any occasion.
How do I choose the right size?
Our footwear comes in standard US sizes. For the perfect fit, we recommend checking our detailed size guide available on each product page. If you’re between sizes, consider sizing up for comfort.
Are your products authentic?
Absolutely! We take pride in offering only authentic, high-quality footwear and accessories. Each item is carefully selected by our Lynnfield-based team to ensure it meets our style and quality standards.

Shipping & Delivery

What shipping options do you offer?
We provide two convenient shipping options:
1. Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after processing
2. Free Standard Shipping (orders over $50 via EMS): 15-25 business days after processing
How long does order processing take?
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a shipping confirmation email with tracking information once your order is on its way.
Do you ship internationally?
Yes! We ship worldwide except for select regions in Asia and some remote areas. All international orders receive the same careful attention as domestic ones.
Can I track my order?
Absolutely! Once your order ships, you’ll receive a tracking number via email. You can use this to follow your package’s journey to your doorstep.

Returns & Exchanges

What’s your return policy?
We offer 15-day returns from the delivery date. Items must be unworn, in original condition with tags attached. Please contact our customer care team at [email protected] to initiate a return.
Are return shipping costs covered?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In such cases, we’ll provide a prepaid return label.
How long do refunds take?
Once we receive your return, processing takes 3-5 business days. Refunds are issued to your original payment method and may take additional time to appear in your account depending on your financial institution.

Payments & Security

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Your security is our priority. We use industry-standard encryption and never store your full payment details on our servers.
Can I change my payment method after ordering?
Payment methods cannot be changed after an order is placed. If you need assistance, please contact our customer care team immediately.

Account & Customer Service

How do I contact customer service?
Our friendly team is available via email at [email protected]. We typically respond within 24-48 hours.
Can I modify or cancel my order?
We process orders quickly to get your fashion to you ASAP. If you need to modify or cancel, please contact us immediately. Once processing begins, changes may not be possible.
Do you offer gift wrapping?
Currently we don’t offer gift wrapping, but all items arrive in our stylish packaging perfect for gifting.

Still have questions? Our customer care team is always happy to help! Email us at [email protected] or visit our contact page for more information.

Happy shopping from the New Footwear Store team!